- We take your privacy very seriously and we will hold all your Personal Information securely within the scope of applicable law.
- We will use reasonable efforts to make sure that you do not receive spam email as a result of registering with the Website or using the Services.
- You should tell us about any changes to your Personal Information so we can keep it up to date.
- In some circumstances, we use third parties outside Australia and New Zealand to process your Personal Information. We have contracts in place with them to make sure they have adequate security in place to protect your Personal Information.
- Except for Service Announcement, Administrative or Welcome emails sent by us, (which are necessary to maintain our service), you can easily unsubscribe from any emails we send to you (see Clause 5.8).
- You can request details of the Personal Information that we hold on you at any time. We may charge a small fee for providing details you request.
Terms and Conditions
means the terms and conditions between us and individual consumers seeking access to the services on the Website;
Library Terms and Conditions
means the terms and conditions between us and relevant libraries seeking access to the services on the Website;
Corporate Terms and Conditions
means the terms and conditions between us and corporate customers seeking access to the services on the Website; and
brightsolid online publishing limited (trading as findmypast.com.au), a company incorporated under the Companies Acts (company number 04369607) and having its registered office at 185 Fleet Street, London, EC4A 2HS, United Kingdom.
2. What Personal Information do we collect and how?
2.1 We may collect and hold information about you, including but not limited to, your name, address, phone number, email address, Records you have searched and images you have viewed, transaction information (the number, amount and time of payments you have made to us), credit/debit card details and billing address details or any other information from which your identity is apparent or reasonably ascertainable ("Personal Information"). If you don't provide us with certain Personal Information, we may be unable to provide you the information, products or services you wish to buy or receive.
2.2 We may collect Personal Information from you when you complete registration forms and order forms on the Website or directly from us or otherwise generally in the course of dealing with you, whether by email, telephone or any other means.
2.3. We also collect Personal Information from cookies. Cookies are small information files sent out automatically by the Website and then stored on your PC that can contain certain information that the Website uses to track the pages you have visited. The only Personal Information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.
2.4 We collect Personal Information from your computer's IP (Internet Protocol) address and browser configuration.
3. Keeping your Personal Information secure
3.1 We will take reasonable steps to ensure your Personal Information is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. We will hold all of your Personal Information on a secure server and in accordance with our own internal security policy.
3.3 Although we will do our best to protect your Personal Information and keep it secure, unfortunately the transmission of information via the internet is never completely secure. We can therefore not guarantee or accept responsibility for the security of your Personal Information transmitted to the Website and any transmission is at your own risk. Nevertheless, once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Use of your Personal Information
4.1 Subject to clause 4.2, we confirm that any Personal Information which you provide to us shall be used only for the following purposes and shall not be kept longer than as is necessary to fulfil these purposes unless authorised or required by law or you consent otherwise:-
4.1.1 to process your requests, manage your Accounts with us, provide you with products or services you request from time to time and information about those products and services and let you know of important things that affect you, for example changes to the Website or our Sets of Conditions;
4.1.2 to process and obtain payment for products and services provided by us or via the Website;
4.1.3 if necessary, to verify your identity or age;
4.1.4 to help diagnose problems with our server, to collect general report information and to administer the Website;
4.1.5 to understand what you want and provide you with better products, services and information and to notify you by post or telephone of any products or special offers that may be of interest to you;
4.1.6 to contact you for direct marketing and promotional purposes including providing you with information about new products, services or special offers, unless you tell us that you do not wish to receive this type of information;
4.1.7 any other purposes we may disclose to you from time to time at the time of collecting the Personal Information.
5. Disclosing your Personal Information
5.2 Subject to Clause 5.4, we guarantee that we will never sell or rent your Personal Information to third parties without your consent. By not selling or renting your Personal Information to third parties (other than as set out in Clause 5.4) we strive to ensure as far as is reasonably practicable that you do not receive spam mail as a result of registering with this Website or using the Services, however we cannot guarantee this.
5.3 Subject to this Clause 5, we will only disclose your Personal Information to our employees, related entities and companies working on our behalf on a contractual basis
5.4 We may disclose your Personal Information to third parties if we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Information held by us, about our customers will be one of the transferred assets.
5.7 We may send you various types of emails to provide you with information about your Account. The most common types of emails are listed below:-
- Newsletters and Product Updates;
- Tips and Special Offers;
- Service Announcements and Welcome and Administrative emails.
We always try to make sure that you know what type of email you are receiving and why by placing this information at the bottom of every email we send out.
We send Service Announcement emails when we need to provide you with information that may affect your use of a product or service. For example, we may send a Service Announcement if there is a disruption of service, a change in price or a major change to the service.
We may automatically send Administrative emails when you take certain actions such as changing your password. We may also send Welcome messages that are informational and provide details about service activation or product usage instructions when you sign up for the service.
6. Updating your Personal Information
6.1 We aim to keep the Personal Information we hold about you accurate and up-to-date. If you tell us that we are holding any inaccurate Personal Information about you, we will take reasonable steps to correct the Personal Information where required by law or we will tell you why we cannot correct the information. Where we do not correct the information, we will include a note in the record that indicates that you have requested that this information be changed.
6.2 We offer you three options for changing and updating Personal Information about yourself:
6.2.1 modifying your User details through the "My Account" link once logged-on to the Website; or
6.2.2 sending an email to firstname.lastname@example.org
7. Accessing your Personal Information
You have the right to access Personal Information which we have collected from you within the requirements of applicable law. You can request access to Personal Information about you that you have provided us by emailing us at email@example.com. We may charge a nominal fee of approximately AUD 20 to cover administration costs. We may withhold or refuse you access to your Personal Information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action or may compromise the privacy of another person.
brightsolid online publishing Australasia Pty Ltd.
Registered in Australia, company registration numbers ACN 149 492 688, ABN 97 149 492 6. Registered company address: c/o Hayes Knight (NSW) Pty Ltd, Level 2, 115 Pitt St, Sydney, NSW 2000, Australia;