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13. Right of complaint

Please direct all privacy complaints to us.  At all times, privacy complaints:

  • will be treated seriously;
  • will be dealt with promptly;
  • will be dealt with in a confidential manner; and
  • will not affect your existing obligations or affect the commercial arrangements between you and us.

We will acknowledge your complaint within [14] days of receipt and endeavour to resolve it within [30] days, unless we inform you otherwise and seek your agreement in writing.

We will commence an investigation into your complaint.  You will be informed of the outcome of your complaint following completion of the investigation.  In the event that you are dissatisfied with the outcome of your complaint, or an extension to the time in which we will resolve it, you may refer the complaint to the office of the Privacy Commissioner in New Zealand (the entity that regulates privacy laws in New Zealand) or the Office of the Australian Information Commissioner (OAIC), which is the entity that regulates privacy laws in Australia. You can do this via the OAIC website or the New Zealand Privacy Commissioner website (as relevant) and follow the links.  

The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated. You can do this via the ICO’s website, follow the links or have an online Live Chat.

Call the ICO helpline on 0303 123 1113


Postal address: Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow, Cheshire,


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