We regularly update our Frequently Asked Questions so you may find the answer you're looking for without needing our help. Try typing a question or a key word in the search field.
If you can't find the answer, our Customer Support team are within easy reach to assist with any query.
Our Customer Support team can be contacted several ways
- Complete our contact form below - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
- Live Chat: chat online in real time to our Customer Support team by selecting the Chat option at the bottom of this page
- Send an email to firstname.lastname@example.org
- Call +44 (0)20 3326 6300
Our support team are UK based and support hours for Live Chat is between 18:00 and 02:30 (AEST) and phone lines are open between 18:00 and 06:00 (AEST) Monday to Friday. We do our very best to answer calls and Live Chat as quickly as possible.
We aim to respond to email or online contact form queries within 24 hours of receipt during our working hours.