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  1. Findmypast Help
  2. Your Findmypast account
  3. Troubleshooting

How do I report a problem with Findmypast?

Issues can arise with Findmypast from time to time but we work hard to keep them to a minimum. When something goes wrong, we are usually the first to know and aim to fix problems before they affect your experience on the site. If you notice a recurring issue, you can report it by contacting our customer support team. In most cases, problems can be resolved quickly.

Updating your browser

If Findmypast is not displaying correctly on your device, you may be able to fix it by updating your web browser.

Findmypast works best with the latest versions of all browsers. Whilst older versions may work, your experience won't be as good as it could be. That's why it's a good idea to keep your web browser up-to-date. It's quick and easy to check if you have the latest version. And updating it if you don't is just as easy. Below, we've added useful links to step-by-step guides for updating your favourite web browsers.

 

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