Contact our support team

You may find the answers you're looking for in our  Frequently Asked Questions . Try typing a question or a keyword in the search field.

**Please note our Support Team will be unavailable on the morning of Thursday 19th November 2020 on calls or chats. They will respond to any emails as soon as possible**

If you cannot find the answer, our Customer Support Team is on hand to assist: 
  1. Complete our contact form below - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
  2. Or send an email to support@findmypast.com.au
  3. Alternatively call +44 (0)20 3326 6300 

Our support team are UK based and our hours are between  9am and 5.30pm (GMT) Monday to Friday. We do our very best to answer all queries as quickly as possible. 

During these unprecedented times, our phone lines are busier than usual and our staff are working remotely. If your query can be resolved by email, please use that option where possible. If you do need to call us, please bear with us and we will answer your call as soon as possible.