Contact our support team

You may find the answers you're looking for in our  Frequently Asked Questions . Try typing a question or a keyword in the search field.

If you cannot find the answer, our Customer Support Team is on hand to assist.

Our Customer Support team can be contacted several ways

  • Complete our contact form below - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
  • Live Chat: chat online in real time to our Customer Support team by selecting the Support button at the bottom of this page (available during operating hours only)
  • Send an email to
  • Call +44 (0)20 3326 6300 

During these unprecedented times, our phone lines are busier than usual and our staff are working remotely. If your query can be resolved by email or live chat, please choose those contact options. If you do need to call us, please bear with us and we'll answer your call as soon as possible.

Please note our Customer Support Team is UK based whose operating hours are between 18:00 and 02:30 (AEST) Monday to Friday.  

We aim to respond to email or online contact form queries within 2 working days of receipt.

Any changes to our standard hours will be updated on our Facebook page.