Privacy Statement

Your privacy is a top priority for Findmypast. We are dedicated to looking after your Personal Information in a way you feel is 100% safe and secure, handling it in a responsible manner and complying with data protection laws. When it comes to your privacy, we follow 3 main principles:

Simple. We want to make it simple for you to understand how we use your personal data. We aim to use easy to understand the language to describe our privacy policy and processes to help you make informed choices.

Transparent. We want to be transparent about the personal information we collect, why we collect it and how we process it.

Control. We give you control over the Personal Information you provide to us. We let you choose how and when it is used, shared, kept or deleted.

Our full Privacy Statement is below and we suggest you take the time to read and understand it.

This policy includes:

  • 1. About us
  • 2. Information we collect
  • 3. How we use the information
  • 4. What if I don’t provide some or all of the information requested?
  • 5. What grounds (legal basis) are we processing the data under?
  • 6. Information stored on your family tree
  • 7. Record matching
  • 8. Sharing your information with third parties
  • 9. Sale of the Business
  • 10. Cookies
  • 11. How we protect your data
  • 12. Your rights regarding your personal information
  • 13. Right of complaint to the Regulator for Data Protection
  • 14. How long we hold your data
  • 15. Links to third-party websites
  • 16. Updates to the privacy policy
  • 17. Contacting us

1. About Us

This website www.findmypast.com.au is owned and operated by Findmypast Limited (FMP), a company registered in England and Wales no. 04369607, having its registered offices at The Glebe, 6 Chapel Place, Rivington Street, London, EC2A 3DQ.

FMP is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK and we are registered on the Data Protection Public Register number Z6639808. Our Data Protection Officer will be happy to deal with any queries or requests regarding the data we hold about you. They can be contacted at dataprotectionofficer@findmypast.com or by post to Data Protection Officer, The Glebe, 6 Chapel Place, Rivington Street, London, EC2A 3DQ.

2. Information we collect

Information we collect about you

When you register on our website or place an order, we collect your name and email address. This allows us to process your registration, fulfil your order and send you important service messages.

Sometimes, we may ask you to provide other contact details, such as phone number or address, to carry out our surveys. You will always be given the option to withhold these contact details at the time you complete the survey.

We do collect some information from cookies, pixels and similar software which allows us to understand how you arrive on our websites, how you use and navigate around them, and how you interact with our email. This information is used to improve our services and communication. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.

In order to purchase a subscription or credits for Findmypast you must be over 18 years old. More information about our age restrictions can be found in our terms and conditions.

Information you provide to us

If you create a family tree or create content on the website, we also collect that information, which may include personal information about you and other people (for example, names and birthdays of people in your family). You should ensure, if you provide personal information about people in your family who are living and not deceased, that you have the consent from the relevant individual to include that personal information on the website.

We do not collect sensitive information (also known as special categories of information) about you except when you specifically knowingly provide it and have consented to this. Examples are adding your religious belief to a family tree. More details about the privacy of the family tree are available below.

3. How we use the information

We will use your personal information for a number of purposes including

    • To manage the website (including your account);
    • To provide you with a free trial (if requested);
    • To process orders and provide our services, goods or online content, to provide you with information about them and to deal with your requests and queries.
    • For administration purposes. This means we may contact you regarding goods or services ordered or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance, if your subscription is about to expire to ask if you wish to renew it, or if an online account has become dormant to ask if you wish to retain the account before we close it.
    • To provide advanced website features to you and others.
    • We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different countries, to limit/cap adverts of a certain type, and to personalise content and emails.
    • For analysis and research to improve our services and goods offered.
    • To improve your search results.
    • A certain amount of advertising is tailored to the individual based on viewing and/or purchase habits. This is a common practice known as online behavioural advertising.
    • We may show you relevant advertising on third party sites (e.g. Facebook, Google, and Twitter). Some third party sites allow you to request not to see messages from specific advertisers.
    • To conduct surveys with you (where you have consented to us contacting you for such purpose).
    • To provide personalised communications (more details below).
    • Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so we can offer a more relevant, tailored service.
    • We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.

    Service messages

    We send service emails to you to administer the service. Service emails include registration and payment confirmations and emails that provide useful information about how to use a service or feature when you sign up or start using it. We will also send you a service email if we make a fundamental change to the website, or to our terms & conditions that we think we need to make you aware of, or to let you know important information about your account.

    Marketing messages

    We use your email address to update you on new products, services and subscription offers. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by selecting the appropriate option on the web form that collects your details. You can also update these options at any time by logging into your account and adjusting your preferences, by contacting us by email at support@findmypast.com.au, by calling +44 (0)20 3326 6300 [UK, IE, AU] / +1 (855) 246-8234 [US] or by post to Findmypast, 6 Chapel Place, Rivington Street, London EC2A 3DQ. We will always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you.

    4. What if I don’t provide some or all of the information requested?

    The impact of this will depend on what information you withhold, but the main impacts may be:

      • We will not be able to process or fully process your order.
      • We will not be able to contact you to let you know of problems regarding your order or the goods/services provided.
      • We will not be able to respond fully to requests and queries you may have.
      • We cannot personalise the service you receive. So, if you are online you will have to search more for the content type you normally view or for similar/related products.
      • We won’t be able to limit online adverts to products or services you have shown interest in and so you may receive adverts that are not related to your interests.

      5. What grounds (legal basis) are we processing the data under?

      There are a number of grounds we process your data under. These are:

      • Contractual – we need the information to perform the contract for goods or services you have requested/ordered including payment, delivery etc.
      • Legal – should we be legally required to contact you concerning a purchase or service.
      • Legitimate interest – this means the processing is in Findmypast’s interest. It allows us to manage the customer relationship effectively and efficiently and improve the goods and/or services we provide by better understanding how our online provisions are used and which goods are popular with which groups of individuals.
      • Consent – where you have given us consent to market to you.

      6. Information stored in your family tree

      Family names that are included in your family tree may be searchable by users of the website (and users of other websites) and may appear on internet searches. The information stored on your tree will not be viewable by other users unless you give explicit permission by making your tree public.

      We provide you with privacy controls to manage your family tree and control who can see the information in it. You should familiarise yourself with how these controls work as you are responsible for using them to protect the information you have provided. We reserve the right (at our own discretion) to remove any personal data which you have included in your family tree about people who are living if we are alerted to the fact that this personal data was used without that person’s permission.

      If you become aware that your personal information has been included in somebody else's tree without your permission or is being misused in any other way on the website, please send an email to our Customer Support team support@findmypast.com with details and we will investigate and, if necessary, remove this information.

      7. Record matching

      Findmypast uses record matching technologies to suggest possible matches between historical records on Findmypast and associated partner trees on Family Historian or Roots Magic.

      Record matching on Findmypast automatically matches historical records for your family tree. These records are pulled from our vast records database Record matching will save you time with your research and allow you to make fascinating discoveries through historical records such as birth, marriage and death documents and census records. Our historical records are gathered from a number of key partners around the world. More information about our record partners is available on Our Partners page.

      When record matching is enabled within partner sites such as Family Historian, Roots Magic, or other Desktop Software partners, information from small parts of your family tree is passed between the sites without you having to do anything, to a matching service on the Findmypast website. This information includes basic information such as names, dates and places associated with individuals and their close relatives. Findmypast uses this data to find accurate matches for relevant individuals. The matching service provides partner site users with suggested matches of ancestors’ birth, marriage, and death records. We will also provide matches for census records. As a Findmypast customer, you can then add these records to your tree. The service will match against living relatives.

      Please note this information is not retained by Findmypast and is deleted automatically after matches are calculated and displayed to you. Only partner site users receive Findmypast hints. Findmypast users do not receive hints about trees on the partner site.

      The partner site will show matches in its search window where matches are found. To find out more about these matches, follow the links provided and review them. You will then be able to accept or reject matches. Please note that some matches can be viewed and confirmed for free, while others require a Findmypast data subscription. In order to review these matches, you will need to subscribe to Findmypast and create an account.

      The information passed to Findmypast is never used for any other purpose and will never be displayed, sold, licensed or used in any manner whatsoever. If you have any question or concerns, you can email support@findmypast.com.au or call Customer Support on +44(0)20 3326 6300 [UK, IE, AU] +1 (855) 246-8234 [US]

      8. Sharing your information with third parties

      We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, and credit referencing providers. This is necessary for the performance of the contract. We do not keep a record of your credit or debit card details in our systems. Our payment processors do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times.

      When transferring and storing any personal information outside the EEA we only do so under one of the legally recognised transfer mechanisms for ensuring the data is safeguarded. These are:

        • The country in question has been deemed safe for data transfer by the European Commission. Also known as an adequacy finding.
        • The contract for data processing contains the standard contractual clauses laid down by the European Commission to safeguard the transfer of personal data.
        • Binding corporate rules – this is where a large company’s own internal processes for international data transfer have been signed off and agreed by the European Commission as safeguarding the data.
        • If the data is going to the USA it can be safely transferred to a company that is certified under the EU-US Privacy Shield.
        • Appropriate certification schemes

        We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.

        We also share your details with service providers who assist us with hosting our marketing campaigns and surveys but only in cases where you have consented to marketing or surveys. We will not provide your data to other third parties for marketing purposes unless you have specifically consented to this when you first provided your data to us. You are entitled to decline to receive such third-party communications by not selecting the appropriate box on the web form that collects your details or at any subsequent time by logging into your account and adjusting your preferences, by contacting us by email at support@findmypast.com.au or by post to Findmypast, 6 Chapel Place, Rivington Street, London EC2A 3DQ.

        9. Sale of the Business

        In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

        10. Cookies

        This website uses cookies. For more information about what cookies are, what we use them for and how you can delete them, please read our cookies policy.

        We do collect some information from cookies and similar software that allows us to understand how you arrive on our websites and use and navigate around them so we can improve the sites. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.

        11. How we protect your information

        We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with UK data protection legislation. These include firewalls and virus-checking procedures.

        You are responsible for keeping secret any confidential passwords or other login or access details that you select or which we allocate to you. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at support@findmypast.com.au.

        We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished your session.

        12. Your rights regarding your Personal Information

        Under the Data Protection law, you have a number of rights with respect to your personal information, which are:

          • Correcting your Information
          • You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details through your ‘My Account’ page or by sending us an email to privacy@findmypast.co.uk.

          • Withdrawing Consent
          • You have the right to withdraw your consent to any processing that is currently being done under your consent, such as marketing. Consent can be withdrawn by updating your preferences in the email preference centre or through ‘My Account’. You can also email to privacy@findmypast.co.uk.

          • Obtaining a copy of your Information
          • You have the right to receive a copy of the personal information we hold about you. You can do this by contacting privacy@findmypast.co.uk from the email address attached to your account, providing the full name attached to your account.

          • Deleting your information
          • You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting privacy@findmypast.co.uk from the email address attached to your account, providing the full name attached to your account.

          • Data Portability
          • You have the right to ask us to transfer the personal information that you have given us to another controller.

          • Restricting Processing
          • You can request a restriction on the processing of your data in some limited circumstances. Examples are concerns over data accuracy or we no longer need to hold your data but you have requested its retention by us to aid you in a legal matter. You can do this by contacting privacy@findmypast.co.uk from the email address attached to your account, providing the full name attached to your account.

          • Right to object to Processing
          • You have the right to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).

            You can action any of these rights by contacting our Customer Support Team or by contacting us by email at dataprotectionofficer@findmypast.com or by post to Data Protection Officer, Findmypast, 6 Chapel Place, Rivington Street, London EC2A 3DQ.

            13. Right of complaint to the Regulator for Data Protection

            The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated. You can do this via the ICO’s website, follow the links or have an online Live Chat.

            Call the ICO helpline on 0303 123 1113

            Email casework@ico.org.uk

            Postal address: Information Commissioner's Office

            Wycliffe House

            Water Lane

            Wilmslow, Cheshire,

            SK9 5AF

            14. How long we hold your data for

            Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity or payment details when signing in to use an account, providing our services to you or when you are using an online checkout. We will keep this information for as long as you remain a registered user of any of our sites and for so long as reasonably necessary. After this time, we may need to hold your personal data in order to meet our financial obligations or identify or resolve issues or causes of action. If your account is inactive for more than five years and you are no longer paying for a service, we reserve the right to delete any information you have provided to us, including all information in your family tree. We will send an email to the address attached to your account before deleting the information in your family tree.

            15. Links to third-party websites

            Our website contains links to other websites belonging to third parties which are not covered by this privacy policy. If you want to go through to a third-party website, please make sure that you read the privacy policy for that website.

            16. Updates to this policy

            We may update this policy at any time without notice. We will tell you that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.

            Privacy statement last updated 8 May 2018.

            17. Contacting us

            If you have any questions about privacy or wish to update your details or have them removed from our mailing list at any time, please contact us at:

            Email: support@findmypast.com.au

            Phone: +44 (0)20 3326 6300 [UK, IE, AU] / +1 (855) 246-8234 [US]

            Post: Data Protection Officer

            Findmypast

            6 Chapel Place

            Rivington Street

            London EC2A 3DQ