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16. Cancellations

This Section shall only apply to consumer users of the Site. If you are a Genealogist or other commercial user of the Site, you will not have the right to cancel a Subscription of Credit in accordance with the below.

If you change your mind or for any other reason decide you do not want a Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period). Where you have given your express consent to start access to Records in accordance with the section below {link}, then we will not be obliged to provide you with a refund (see Refunds below), however we may give you a refund in this circumstance if no Records have been viewed.

To cancel the purchase of a Subscription or Credits, you must inform us

  • in writing either to the address noted at the end of these Terms or by emailing us at support@findmypast.com.au giving us your name, address, and order reference; or
  • by telephone by calling us on +44 (0)20 3326 6300 Monday - Friday 5am - 1.30pm (EST) +1 (855) 246-8234 Monday - Friday 7am and 5pm (ET), giving us your name, address, and order reference.

The right to cancel will apply to a Subscription taken out after a Trial has ended and where you did not cancel your Trial prior to the expiry of the Trial.

After cancellation, you will lose access to any previously viewed records with the exception of free-to-view records available on Site. More details can be found here.

Please note that where you have obtained a Subscription or Credits via redeeming a Voucher on the Site, these cannot be cancelled in line with the above since these rights only apply to distance sales. You may have an alternative right to cancel or exchange if this is offered by the stockist who originally sold you the Voucher. You will need to contact the stockist who you purchased the Voucher from.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Confirmation Email. Nothing in this section affects your legal rights.

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